Despite best efforts, sometimes items get damaged during a move. What matters most is how you handle it. Quick action and proper documentation turn a frustration into a resolved claim.
Document Everything Before the Move
Prevention starts before movers arrive:
- Take photos and videos of valuable items from multiple angles
- Note any existing damage or wear
- Keep receipts or appraisals for expensive items
- Create a written inventory of high-value items
This documentation is gold if you need to file a claim later.
Inspect Items Immediately Upon Delivery
Don't wait days to unpack—inspect items as they're unloaded. Look for:
- Dents, scratches, or visible damage to furniture
- Broken glass or cracked frames
- Water damage or staining
- Missing items from boxes
Important: If you spot damage, note it on the delivery paperwork before signing. The delivery signature is your last chance to document damage on the mover's record.
Report Damage Immediately
Call your moving company the same day damage is discovered. Provide:
- Specific description of each damaged item
- Photos or videos of the damage
- Original purchase price or appraisal value
- Your pre-move photos showing the item's condition
Document this conversation—get a claim number, contact name, and date.
File a Formal Claim in Writing
Follow up with a written claim (email is fine). Include:
- Your name, contact information, and move date
- Detailed description of each damaged item
- Original cost and replacement cost estimates
- Photos of the damage
- Copy of the moving invoice
- Any written correspondence with the mover
Understand Insurance Coverage
Most moving companies include basic insurance, but coverage varies:
- Basic coverage: Often limits you to a fixed amount per pound, which rarely covers full replacement value
- Full-value protection: Covers replacement cost but may have higher deductibles
Know what your policy covers before signing.
If the Claim is Denied
If the mover denies your claim unreasonably, you can:
- Request they reconsider with additional evidence
- Ask for a supervisor review
- File a complaint with consumer protection authorities
- Pursue small claims court if the amount warrants it
Most professional movers settle reasonable claims quickly rather than escalate to legal action.
Preparation, documentation, and quick action are your best tools for resolving damage claims fairly.
